LV Lash and Brow Policies
Arrival
New guests, please aim to arrive 5-10 minutes before your scheduled appointment time to fill out initial paperwork.
Appointment times are carefully budgeted based upon the experience and average service completion time, with that being stated:
If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of service.
Any arrival more than 15 minutes after the appointment start time will have to be rescheduled, 50% of the service cost will be charged to cover the time that the artist will no longer be able to fill.
When arriving for a lash fill, please arrive with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing.
Reservation Fee
A reservation fee is needed to book any “full services” I.e. classic/ hybrid/ volume/ mega volume full set.
This fee is non- refundable, and only transferable to one (1) new date if appointment is rescheduled with more than 24 hours of the original scheduled time.
If the appointment is rescheduled or canceled less than 24 hours, the reservation fee is forfeited and a new reservation fee must be paid before rebooking, there are no exceptions.
Card on File
A card must be kept on file to continue to be serviced at LV Lash and Brow; this card will not ever be charged without proper notification in the instance that there is a cancelation or rescheduling of an appointment within 24 hours, or a full charge of service for a no call/no show. Any outstanding balances need to be paid before any future appointments can be made.
Sickness or Family Emergency
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again.
Cancellation/ Reschedule + No Show
A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty. As a courtesy, appointment reminders are sent out 72, 48, and two hours either by text, email, or both prior to your appointment. If an appointment is cancelled or rescheduled less than 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you no show ( do not arrive/ do not have contact until after your scheduled time has started), or cancel/reschedule less than 4 hours before your scheduled time you will be charged 100% of your service as a cancellation fee. There are no exceptions to these policies.
A credit card deposit for all new clients will be required at the time of booking and will not be additionally charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as the artists time that will not be able to be filled in a last minute cancelation, there are no exceptions.
Other Artists’ Work
Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained; and at LV Lash and Brow, our priority is your natural lash health and eye safety. Thus, if you are interested in being serviced by any of our artists here at LV Lash and Brow, please book the “New Client Fill” service. This will give the artist enough time to make sure the lashes are able to be filled to our standards. There is no guarantee of the work since the artists are working over unknown products and application. If the current lash work is deemed unable to be worked over by your artist, the appointment will be canceled; you will also be given the option for a free removal and a full set price.
Fill Time Frame
Any client that has more than 3 weeks in between the last appointment, regardless of the consequences, is responsible to book a full set.
Results
The artist that you are booked with is educated, and trained in the service being provided; even with that being stated, every clients results will differ dependent upon varying reasons, i.e. skin texture, oiliness, lifestyle, commitment to aftercare, natural lash density, etc.
We are committed to giving an in depth consultation to find your desired result, and communication will always be clear as to if it will be obtainable.
All aftercare will be explained, so that the client can maintain their investment while outside of the shop.
Even though there is an average time frame in between fill/ refresh appointments, these times vary from client to client, your artist will communicate the time frame in between appointments that most benefits your investment and it is the clients responsibility to maintain that recommendation.
All work is ONLY guaranteed when the recommended aftercare is purchased, and used correctly as recommended . Any poor retention on a client that has not purchased aftercare will be considered user error and charged accordingly.
Fills done over work from artists outside of the studio will not be guarenteed.
Refund Policy
You are paying for artist time, product and other expenses used to provide you with a service. No refunds full, partial or otherwise will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 24 hours for lift and tint, brow lamination, waxing, brow stain services or 72 hours of your appointment for lash extensions to discuss your concerns; if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up, if it is at the fault of the artists’ application or product. Any concern addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
Child and Guest Policy
While we love friends and family, our space is too intimate to bring extra guests along.
LV Permanent Cosmetics Policies
THIS IS A TATTOO. Please be aware that your skin will be implanted with pigment, this is not a temporary service.
All permanent cosmetic services take place over the course of 2 visits (an initial visit, and 1 mandatory perfecting session) and are performed at our sister studio at 227 S. 17th Street, Easton PA 18042.
Microblading is not recommended for those with oily skin, enlarged pores or over the age of 60, please call for a consultation to make sure microblading is right for you if this applies.
Other Artists’ Work
A consultation is needed before working on top of another artists’ work can be approved. Please email us lvlashandbrow@gmail.com with clear, make up free, photos of your permanent make up in indirect light, with information of how long ago the procedure was done.
Reservation Fee
A $100 reservation fee is needed to book all services for permanent cosmetics.
This fee is non- refundable, and only transferable to one (1) new date if appointment is rescheduled with more than 24 hours of the original scheduled time.
If the appointment is rescheduled or canceled less than 24 hours, the reservation fee is forfeited and a new reservation fee must be paid before rebooking, there are no exceptions.
Card on File
A card must be kept on file to continue to be serviced at LV Lash and Brow/ LV Permanent Cosmetics; this card will not ever be charged without proper notification in the instance that there is a cancelation or rescheduling of an appointment within 24 hours, or a full charge of service for a no call/no show. Any outstanding balances need to be paid before any future appointments can be made.
Refund Policy
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products.
Cancellation + No Show
A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty. As a courtesy, appointment reminders are sent out 72, 48, and one hour either by text, email, or both prior to your appointment. If an appointment is cancelled or rescheduled less than 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you no show ( do not arrive/ do not have contact until after your scheduled time has started), or arrive more than 15 minutes late to your scheduled time you will be charged 100% of your service as a cancellation fee. There are no exceptions to these policies.
A credit card deposit for all new clients will be required at the time of booking and will not be additionally charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as the artists time that will not be able to be filled in a last minute cancelation, there are no exceptions.
Results
The artist that you are booked with is educated, and trained in the service being provided; even with that being stated, every client’s results will differ dependent upon varying reasons, i.e. skin texture, oiliness, lifestyle, commitment to aftercare, etc.
We are committed to giving an in depth consultation to find your desired result, and communication will always be clear as to if it will be obtainable.
All aftercare will be explained, so that the client can maintain their investment while outside of the shop.
A perfecting session must be booked and executed 10 weeks after the initial service, any perfecting sessions that are rescheduled or made outside of that window will be charged for an initial session, as the work can no longer be refreshed.
Healed results can not be guaranteed in affiliation with all reasoning mentioned above.
Child and Guest Policy
While we love friends and family, our space is too intimate to bring extra guests along. Please leave all guests, friends, and people under the age of 18 at home.