LV Lash and Brow Policies
Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes, Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of service. Any client more than fifteen (15) minutes late to their scheduled appointment must reschedule, fee for late arrival rescheduling is explained in ‘cancelation/ no show’ below.
A reservation fee is needed to book all Initial services. This fee is non refundable, and transferable of One (1) time to a new date, shall an emergency occur. After the One (1) allocated transfer, if the appointment is needed to be moved again, a new reservation fee will be required
Changing Your Appointment
A minimum of 48 hours notice is required to reschedule/cancel a booked appointment without penalty.
Sickness or Family Emergency
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again.
Cancellation + No Show
As a courtesy, appointment reminders are sent out 72, 48, and one hour either by text, email, or both prior to your appointment. If an appointment is cancelled or rescheduled within 48 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you no show, reschedule your appointment within 4 hours of your scheduled time, or arrive more than 15 minutes late to your scheduled time you will be charged 100% of your service as a cancellation fee. A credit card deposit for all new clients or appointments over $100 will be required at the time of booking and will not be additionally charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as to protect our time, which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work the Lehigh Valley has to offer.
Other Artists’ Work
If you currently have eyelash extensions from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at LV Lash and Brow, our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.
Fill Time Frame
Any client that has more than 4 weeks in between the last appointment, regardless of the consequences, is responsible to book a full set.
After Hours Appointments
Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $30 fee for fills and a $50 fee for full sets. Please contact us directly to schedule your after hours appointments.
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concern addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
Child and Guest Policy
While we love friends and family, our space is too intimate to bring extra guests along.